Meet your Clinical Liaison — a dedicated guide who helps you understand what comes next, every step of the way.
From the moment you leave the hospital to the day you take your first steps at home, your Clinical Liaison is with you. We handle the questions, assist with paperwork, and the coordination — so you can focus on healing.
What Is a Clinical Liaison?
A Clinical Liaison is a dedicated support specialist from Ottobock Care Prosthetics. We're not your clinician, and we're not part of the hospital staff — we're your personal guide through the recovery process.
Think of us as the bridge between the hospital and home. We work alongside your care team to make sure nothing falls through the cracks and no question goes unanswered. We work for Ottobock Care, and our job is to support you — the patient — through every phase of the process.
What We Do For You
Recovery Guidance
We help you understand what recovery actually looks like — timelines, therapy milestones, what to expect when you get home, and what happens beyond that. You'll never have to wonder what comes next.
We help you understand what recovery actually looks like — timelines, therapy milestones, what to expect when you get home, and what happens beyond that. You'll never have to wonder what comes next.
Insurance & Administrative Support
Navigating insurance is overwhelming, especially when you're focused on healing. We help demystify the process — walking you through coverage questions, authorizations, and financial steps so you can stay focused on what matters.
Navigating insurance is overwhelming, especially when you're focused on healing. We help demystify the process — walking you through coverage questions, authorizations, and financial steps so you can stay focused on what matters.
Care Coordination
We serve as a consistent point of contact connecting you, your family, your therapists, and your prosthetic care team. When everyone is aligned, your care moves faster and more smoothly.
We serve as a consistent point of contact connecting you, your family, your therapists, and your prosthetic care team. When everyone is aligned, your care moves faster and more smoothly.
Ongoing Support Until Delivery — and Beyond
Our involvement doesn't end when a referral is placed. We stay with you as you begin therapy, receive your first prosthesis, and adjust to daily life. As your needs change, we're here to help you navigate them.
Our involvement doesn't end when a referral is placed. We stay with you as you begin therapy, receive your first prosthesis, and adjust to daily life. As your needs change, we're here to help you navigate them.
Why It Matters
Recovery from limb loss is one of the most significant journeys a person can face. It involves medical decisions, insurance processes, rehabilitation schedules, emotional adjustments, and countless questions that arise at unexpected moments.
Your Clinical Liaison is here specifically to reduce that burden. We bring clarity when things feel confusing, consistency when the process feels fragmented, and a human voice when the system feels impersonal.
Your Resources
Everything in one place to help you understand what's ahead.
New Amputee Guide: Our plain-language guide walks you through common terms, the prosthetic process, and the questions that often come up days or weeks after surgery — when you're at home and wondering what to do next.
Contact Your Liaison: Ready to connect? Reach out directly to your Clinical Liaison using the form below.
How It Works
Step 1 — Introduction. Your Liaison introduces themselves during your hospital stay or early recovery, at a time that works for you.
Step 2 — Education. We walk you through what the recovery journey looks like — timelines, therapy expectations, and the steps ahead — using materials like the New Amputee Guide.
Step 3 — Coordination. We connect with your care team, therapists, and insurance on your behalf, keeping everyone aligned.
Step 4 — Ongoing Support. We stay in touch through therapy, device fitting, and adjustment — checking in as questions arise and your needs evolve.
For Families
If your loved one is recovering from an amputation, you're navigating this too.
Clinical Liaisons are here to support families just as much as patients. When a patient is resting or not fully alert, we often connect with family members first — answering questions, explaining next steps, and making sure there's a familiar, trusted point of contact when it's needed most.
If you have questions, we have answers. If you don't know what to ask yet, that's okay too. We'll get there together.
For Healthcare Professionals
If you're a surgeon, therapist, nurse, or case manager, Clinical Liaisons are here to support your patients — and your workflow.
We serve as a consistent, knowledgeable contact outside the clinical setting. We manage patient education, insurance coordination, and follow-up support, reducing the administrative load on your team while keeping patients engaged and informed.
We're not replacing any part of your care — we're extending it.
Ready to Connect with Your Clinical Liaison?
You don't have to navigate this alone. Reach out today to be connected with a Clinical Liaison in your area.